When Agentic AI Enters the Call Center

from Zamota and CJ Murphy Take 1 (Feed Disabled) · host C.J. Murphy

This episode explores how agentic AI is transforming the Philippines’ BPO industry, from automating routine support tasks to reshaping the role of human agents. It also examines the emotional and professional stakes for workers, and why empathy, judgment, and trust may become even more valuable in the AI era.

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This episode is 5 minutes long.

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This episode was published on June 17, 2026.

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