When AI Becomes the Buyer: The Rise of Agentic Commerce with Katherine Black of Kearney

Retail isn’t just evolving, it’s being rewritten. In this episode of All Business with Jeffrey Hayzlett, Jeffrey sits down with Katherine Black, Partner at Kearney, to unpack the rise of agentic commerce where AI doesn’t just assist shoppers, it becomes them. From AI-powered research to autonomous purchasing decisions, Katherine explains how platforms like ChatGPT are reshaping customer relationships, pricing strategies, and brand loyalty. As machines increasingly act as the gatekeepers of discovery, retailers and consumer brands face a new reality: you’re no longer just competing for customers you’re competing for algorithms. Jeffrey and Katherine dive into who’s most at risk, why discoverability is the new shelf space, and what CEOs must do now to stay relevant in a world where AI shops, decides, and influences at scale. Learn more about your ad choices. Visit megaphone.fm/adchoices