EPISODE · Sep 22, 2020 · 17 MIN
When Clients Reject the Work: A Consulting Mistake with Jim Benson
from My Favorite Mistake: Learning Without Blame in Business and Leadership · host Mark Graban
Consultant, author, "Personal Kanban" expert Notes: http://www.markgraban.com/mistake4 My guest for Episode #4 is Jim Benson, the creator of the "Personal Kanban" method and an expert making work flow and decisions easy. He is the CEO of Modus Cooperandi and is a Founding Partner in Modus Institute. And, he's co-creator of the "Lean Coffee" meeting format. Today, Jim shares a story about working his mistakes and assumptions that he made when working with a large telecom / communications clients that had thrown out the new cross-functional way of working that Jim had helped them put in place. It's a mistake that was humbling to Jim and a mistake that he cheerfully learned from. Jim is co-author of the book Personal Kanban: Mapping Work | Navigating Life. You can find him on Twitter as @ourfounder. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support
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What this episode covers
What happens when a client abandons the new way of working you helped design? In this episode, Jim Benson—creator of Personal Kanban and Lean Coffee—shares a consulting mistake that forced him to rethink assumptions about change, ownership, and success. Jim reflects on humility, learning from failure, and why consultants must pay closer attention to client context and readiness. This conversation offers practical lessons for consultants, coaches, and leaders navigating resistance, setbacks, and the realities of organizational change.
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When Clients Reject the Work: A Consulting Mistake with Jim Benson
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