When Consulting Becomes a Platform

Episode Notes About Amy Farner Amy Farner is Executive Vice President and Head of Product at The Josh Bersin Company. She previously led Deloitte Consulting’s survey research and analytics practice and brings over 20 years of experience helping organizations drive results through data, insights, and industry trends. What You’ll Learn in This Episode Why consulting firms are shifting from projects to AI-powered platforms How tools like Lilli, AskGartner, and Galileo are changing the industry What early signals, like higher renewal rates, reveal about AI adoption The difference between access to information and trusted insight How AI is accelerating speed, scale, and personalization in consulting Why SaaS models are becoming more valuable than traditional services How AI is opening access to advisory services for underserved markets The evolving role of consultants in a world of instant information Where human judgment remains essential in decision-making What the next 3–5 years of consulting could look like Key Insights from the Episode The value of consulting is shifting from delivering answers to guiding decisions AI is not replacing consultants, it is redefining where they create value Firms that fail to adapt to AI-enabled delivery models risk being displaced Smaller and mid-sized companies now have access to insights that were once reserved for the enterprise level Communication and strategic thinking are becoming more important than traditional “hard skills” Resources & Links Galileo AI Agent by The Josh Bersin Companyhttps://getgalileo.ai/agent The Josh Bersin Companyhttps://joshbersin.com/ Think First