When Culture Drifts: The Hidden Gap Leaders Miss

In this episode Maureen (Mo) explains the culture gap — the difference between what leaders think is happening and what employees actually experience — and why it matters for trust, retention, and performance. She offers a quick 10-minute diagnostic, four indicators to spot a gap, and a step-by-step approach (NO-BLAME discovery, leadership debrief, culture reset, and leader development) to rebuild psychological safety and alignment using the LEAP model.