EPISODE · Jan 17, 2018 · 3 MIN
When Customer Focus Includes Sharing Customer Information
Don Crawley, Author. When Customer Focus Includes Sharing Customer Information In survey after survey, one of the most common complaints from customers is having to repeat the same customer information every time they change to a new person. I would love to hear from someone telling me why some companies can’t get their systems talking to one another to prevent this widespread complaint. I called […] When Customer Focus Includes Sharing Customer Information Don Crawley
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