When the Industry Serves Itself (Instead of You)”

In the second part of our three-episode run with Angi Cooney, we dig into what she believes is the property industry’sbiggest failure: it serves itself before it serves the people whoactually rely on it. From clunky conveyancing and faceless processes to referral fees and dodgy communication, Angi and Ben explore how we ended up here, why it still hasn’t changed, and what “being the parent, not the pal” looks like in agency and conveyancing.In this episode:Why so much of the industry is built around fees and referrals, not clientsHow conveyancing became slower after computers and email arrivedThe hidden damage done by layers of process, poor updates and zero transparencyParenting, boundaries and property: why great service is basically good parenting for adultsThe truth about referral fees, and the question every seller should ask their agentRealistic advice on choosing a conveyancer (and why “local, reachable, and human” still matters)Guest:Angi Cooney - lifelong estate agent, high-calibre operator, and host of the podcast Now What?, exploring life’s big “what next?” moments. #NoMoreWaffle #EstateAgency#PropertyPodcast #Conveyancing #HomeMoving #CustomerFirst #AngiCooney