When to Help, Talk to, or Fire Employees | Battlefield Lessons Shape Change Management in Healthcare

Most health orgs fire the wrong people when change stalls. The real problem stays. The good people leave. The change fails — and nobody knows why.Tenay Benes breaks down the Pyramid of Resistance, a change management framework she developed while serving in Baghdad and has since applied to health, wellness, and human services organizations. Not all resistance is the same. Treating it like it is will sink your change effort.3 types of resistors. 3 very different responses: — Bottom 60%, "This Is Hard" — These are your frontline workers on autopilot. Make the change easier than the status quo and they'll follow. — Middle 30%, "You're Doing It Wrong" — These are experienced professionals with real concerns. Bring them to the table. Listen. Adjust. — Top 10%, "This Threatens Me" — High competence, low character. They benefit from the old system's vulnerabilities and they will never change. Let them go.The hardest truth in change management: the most confident, capable-looking person in your organization is often the one who needs to go first.RESOURCES:KEYNOTE SPEECHES: Tenay is offering two dynamic keynote speeches:'Winning The War On Complex Illness' geared to help health, wellness, and human services organizations ask the right questions to optimize their teams' cohesion and clients' health outcomes.'Heal or Die' geared to empower complex illness sufferers with the mindset and lessons Tenay used to go from bedridden to thriving in family and business.GO TO: tenaybenes.com/speaker to learn more or book Tenay for your next event.CONSULTING: Consulting Services to help health, wellness, and human services organizations, corporations, and practices optimize their systems to improve client and team outcomes without spending a ton of money or rebuilding from scratch.GO TO: BenesCompanies.com to learn more and submit your request for proposals.HEALTH-TECH LAUNCH: The Care We Need is new platform designed to streamline the matching and intake process for clients and providers alike. Think "Thumbtack for Healthcare"GO TO: BenesCompanies.com to sign up for our newsletter, be the first to know about user testing opportunities, product launch, patient and provider signups, and investment opportunities. BOOKS: We offer several health and wellness education books, including "Heal or Die" by Tenay Benes, for sale on our Amazon storefront here: [https://amzn.to/4bH7vHH]CONTACT:https://benescompanies.com/links/DISCLAIMERS: We receive a small kickback if you use these links to purchase these products.