When To Use Pure AI Or Human Empathy w/ Nathan Strum | Episode 188

from The Software Leaders Uncensored Podcast · host Steve Taplin

In this episode, host Steve Taplin interviews Nathan Strum, CEO of Abby Connect, about the evolving role of AI in customer service. They discuss hybrid models, technical challenges, industry-specific regulations, leadership lessons, and future trends in AI-driven customer support.

Episode metadata supplied by the publisher feed · Published Apr 17, 2026

Embed this episode

Attribution link and audio player

NOW PLAYING

When To Use Pure AI Or Human Empathy w/ Nathan Strum | Episode 188

0:00 24:18

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of The Software Leaders Uncensored Podcast?

This episode is 24 minutes long.

When was this The Software Leaders Uncensored Podcast episode published?

This episode was published on April 17, 2026.

Can I download this The Software Leaders Uncensored Podcast episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!