When was the last time you gave a customer something extra, without them asking for it? OMOQ #124

from SimpleBiz360™ Podcast · host Jeffrey Mason

Giving something extra is another way of expressing customer appreciation. L’agniappe is a Cajun expression that labels a mindset of giving something extra. To the Cajun culture, it is a conscious mindset that encourages usage. The trick is to provide this “extra” something without the recipient asking for it. What about you? How well do you deploy L’agniappe?Support the show

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This episode was published on December 26, 2025.

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