When your e-mail is not being helpful

The e-mail. One of the most commonly used and most efficient tools in a world where communication is expected to be instant and accurate. In other words, a terrific tool. At least when those who use it do so with efficiency in mind, that is. When this fantastic tool isn't working optimally is when the users might be unclear on how to use it properly. Then we might need some rules, or at least guidelines. This week's Done! guides you through the process of establishing an e-mailing policy.