Where Boll & Branch draws the line on AI-generated advertising

These days, it is borderline expected that brands will use artificial intelligence in at least some capacity as part of their marketing. But they also have to tread carefully; otherwise, consumers may slam them with “AI slop” allegations. As a result, more companies are creating playbooks for how they approach these tools in consumer-facing campaigns. Some, like Coca-Cola, have doubled down on using AI-generated ads despite initial backlash. On the other end of the spectrum, there’s REI, which pulled an AI-generated Facebook ad after consumer backlash, saying the use of AI does not align with the company’s sustainability mission. This episode takes a behind-the-scenes look at one brand’s approach to using generative AI in its marketing creatives. Boll & Branch, known for its premium bedding, bath and home essentials, largely sells through its DTC website and stores. The brand has been gradually using AI tools to create imagery and campaign copy for its marketing channels. This week, Kristen Deyko, chief creative officer of Boll & Branch and the person leading the brand’s use of AI tools for marketing, joins the Modern Retail Podcast to discuss the playbook. This week’s podcast episode digs into: How Boll & Branch created playbook pillars for integrating generative AI content in campaign images and copy. The company’s stance on when it does and does not make sense to use AI-generated creative. The dos and don’ts of using these tools to speed up the creative process.