“Where Hygiene Meets Innovation: Transforming the Modern Washroom to incorporate inclusive hygiene for all ” with Stuart Hands Commercial Development Manager for Tork/Essity

In this episode, Becky is joined by Stuart Hands, Commercial Development Manager at Essity, the global business behind the well-known professional washroom brand Tork.With over 25 years of experience across the washroom and hygiene sector, Stuart brings a wealth of insight into the evolving world of facilities management, hygiene standards, and the growing role of data and smart technology in modern cleaning.At the heart of the conversation is how facilities management companies are using innovation and data-led cleaning to raise hygiene standards in washrooms, ensuring spaces are not only clean, but safe, efficient, and responsive to user needs.From public washrooms to home essentialsStuart shares the story behind the Tork professional range, the dispensers and systems we see in public and commercial washrooms, as well as the household brands many of us recognise on supermarket shelves. Together, they form part of Essity’s global mission to improve hygiene and health for all.A global business with shared valuesAs Headline Sponsor of the Loo of the Year Awards, Essity recognised a natural alignment in values. Stuart explains how they were looking for a platform to celebrate best practice, raise standards, and support education and awareness across the industry, not just for those already excelling, but for those striving to improve.Collaboration across the industryThis episode highlights the importance of recognising the collective effort behind great washrooms, from small businesses to multinational organisations and the essential role played by cleaners and operatives in maintaining hygiene and dignity for all users.Washrooms as part of brand identityStuart explores how washrooms are far more than a functional space, they are central to a business’s reputation and customer experience. Behind every well-maintained facility is careful planning, logistics, and a deep understanding of user needs.Inclusive hygiene for everyoneA key theme throughout the conversation is inclusivity, understanding the barriers people face in washrooms and how thoughtful product design and innovation can create spaces that work for everyone.SustainabilityAs a Swedish-founded company, sustainability is deeply embedded in Essity’s DNA. Stuart discusses initiatives such as hand towel recycling and the importance of reducing waste, ensuring that hygiene solutions are not only effective but environmentally responsible.Driving standards through recognitionThe conversation also introduces an exciting new award category supported by Tork within the Loo of the Year Awards, designed to raise profiles, celebrate success, and continue driving education and awareness across the sector.A two-way conversationFrom exhibitions to industry collaboration, Stuart reflects on the importance of listening and understanding what customers and end users truly need, and developing solutions that meet those challenges.This is a fascinating episode that offers a fresh perspective on the vital role of hygiene, innovation, and collaboration in shaping the future of washrooms and why getting it right matters more than ever.🎧 Tune in now to hear the full conversation!For more information :- wwwTorkglobal.com                                        :- Stuart Hands MBA | LinkedInor for Loo of The Year Awards :- www.loo.co.uk                                                      :-Becky Wall BEM | LinkedIn