Where Should My Contact Center Invest In AI? This Test Will Tell You

CX Today’s Charlie Mitchell welcomes Wajih Kazmi, Senior Product Marketing Manager at RingCentral, to discuss the company's new AI Maturity Assessment.The pair explore how the free, 10-minute assessment helps organizations understand their readiness for contact center AI and create a clear roadmap.In doing so, they break down:🔍 What Is the AI Maturity Assessment, and What Problems Does It Solve? 🔍Kazmi explains how the tool removes uncertainty around AI adoption, helping businesses identify their current stage in a five-step maturity model.✨ How Does the Assessment Work? ✨The framework is based around those five steps Kazmi articulated:1. Interaction channels and technologies2. Data utilization and intelligence3. Agent capabilities and support4. Response and resolution effectiveness5. Strategic approach and innovationIn the interview, he breaks each down further. ⚡ What Do Businesses Receive? ⚡Participants instantly gain access to:- A personalized results dashboard with scores across all five dimensions- A clear AI maturity stage and tailored, non-promotional recommendations- An eBook with insights from nearly a year of research