Who Are You and how knowing the answer can help you and your business.

In the debut episode of 'Retention Made Simple,' host SAM welcomes friend and Coach Dale Young to discuss client retention and the importance of knowing oneself. They dive into how understanding your own strengths can lead to better business practices and improved client relationships. Dale shares insights from his 48-year IT career and his journey of self-discovery, emphasizing the significance of faith and business alignment. They also explore the practical benefits of using an energy map and automated systems like Ninja CRM for simplifying business processes. Throughout the discussion, they stress the importance of feedback, personalized client appreciation, and the value of relationships in business.00:00 Introduction to Sustainable Business00:47 Meet Dale: A Journey of Self-Discovery01:36 The Power of Knowing Yourself03:30 Dale's Calling and Business Insights08:03 Aligning Faith and Business09:37 Understanding Legacy and Relationships19:12 Client Retention Strategies25:19 Popcorn Mishaps and Client Relationships26:19 The Importance of Client Feedback27:39 Onboarding and Client Retention Strategies29:40 The Value of Personalized Client Appreciation36:25 Energy Maps and Personal Insights45:27 New Business Ventures and Future Plans49:18 Final Thoughts and EncouragementReach out to Coach Dale: https://coachdale.com/Schedule a coffee chat with Coach Dale: https://calendly.com/coachdale/coffee?back=1Get your own “Energy Map” https://w3.coachdale.com/energy-map-wired-to-winWant to be a guest on the show? https://retentionmadesimple.com/podcastWant to attend SAM’s next LIVE Retention Training + Demo: retentionmadesimple.com/demoWant more info about Retention Made Simple: https://retentionmadesimple.com/