Who Builds These Things? A Chat With a Voice Bot Designer

"Just ask Dave send him a text""Who Builds These Things? A Chat With a Voice Bot Designer" – AI Voice Bot PodcastIn this episode of the AI Voice Bot podcast, hosts Jess and Chris dive into the world of the unsung heroes behind conversational AI — voice bot designers. With voice AI now handling 40% of customer service calls (often without people realizing they're talking to a bot), the question becomes: Who’s actually designing these experiences?Enter Dave King, voice bot designer from AI Voice Solutions. Dave gives listeners a behind-the-scenes look into how these bots are built — from researching human behavior and analyzing real conversations to designing emotionally intelligent personalities that can adapt in real time.The episode explores:How voice bots are now capable of detecting emotions through vocal toneWhy designers build character profiles for each bot, like scriptwriters for filmThe concept of "graceful degradation" and smooth handoffs to human agentsCultural and regional differences in bot personality designThe ethics of transparency in bot-human interactionsReal-world success stories, like reducing wait times in healthcare by 40%Jess and Chris unpack the fascinating intersection of psychology, technology, and design that makes modern voice bots so effective — and, often, indistinguishable from human agents.Whether you’re a tech enthusiast, customer experience leader, or just someone curious about who’s behind the AI voices we hear every day, this episode will change how you think about talking to machines.📣 Get in TouchGot a question about voice bots? Want to collaborate or see how they can work for your business? I’d love to connect.🌐 Website: ai-voice.ai📞 Book a Call: Schedule a 30-min chat🔗 LinkedIn: Dave💬 Text "Just ask Dave"