Who Do You Hire Next GM vs Ops Manager vs Head of Department episode artwork

EPISODE · Apr 26, 2026 · 17 MIN

Who Do You Hire Next GM vs Ops Manager vs Head of Department

from PM Collective - The ART of property management · host Ashleigh Goodchild

Send us Fan MailWe break down how to choose your next leadership hire in a property management business by identifying the real bottleneck you are trying to remove. We compare what a head of department, ops manager, and general manager actually do, plus the hiring mistakes that quietly slow growth and strain culture.• Why layers of management start to matter as teams grow• How culture shifts when you add leadership layers• What a head of department owns in property management• What an ops manager owns in systems and processes• What a general manager owns across the business• How to spot whether you have a leadership or execution problem•Common mistakes like hiring a GM too early• Why juniors need a layer of leadership• Why success measures and capability matter more than personality• What leaders need to know about targets and ratiosIf you're stuck with that, feel free to reach out to me.This podcast is kindly sponsored by The Associates Co. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+Head over to www.theassociatesco.com

Episode metadata supplied by the publisher feed · Published Apr 26, 2026

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Send us Fan Mail We break down how to choose your next leadership hire in a property management business by identifying the real bottleneck you are trying to remove. We compare what a head of department, ops manager, and general manager actually do, plus the hiring mistakes that quietly slow growth and strain culture. • Why layers of management start to matter as teams grow • How culture shifts when you add leadership layers • What a head of department owns in property management • What an o...

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This episode was published on April 26, 2026.

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