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Who Do You Hire Next GM vs Ops Manager vs Head of Department

EPISODE · Apr 26, 2026 · 17 MIN

Who Do You Hire Next GM vs Ops Manager vs Head of Department

from PM Collective - The ART of property management · host Ashleigh Goodchild

Send us Fan MailWe break down how to choose your next leadership hire in a property management business by identifying the real bottleneck you are trying to remove. We compare what a head of department, ops manager, and general manager actually do, plus the hiring mistakes that quietly slow growth and strain culture.• Why layers of management start to matter as teams grow• How culture shifts when you add leadership layers• What a head of department owns in property management• What an ops manager owns in systems and processes• What a general manager owns across the business• How to spot whether you have a leadership or execution problem•Common mistakes like hiring a GM too early• Why juniors need a layer of leadership• Why success measures and capability matter more than personality• What leaders need to know about targets and ratiosIf you're stuck with that, feel free to reach out to me.This podcast is sponsored by Inspection Express. Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)Support the show

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Who Do You Hire Next GM vs Ops Manager vs Head of Department

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