Who Hears What When?

As fall quickly approaches we are seeing that school leaders are in various stages of planning and communicating to their communities. Some are still waiting for answers and guidelines from local agencies and organizations, some have begun announcing plans for the 2020-2021 school year. In this episode, Dr. JoAnn Sternke, Studer Education Senior Director and Leader Coach, reminds us, it’s not just the message, but how the message is communicated that matters. We want to make sure we build trust through communication using empathy. Listen as JoAnn shares how you can use the Communication template from our free Re-entry Toolkit to help you achieve clear and simple communication.

This episode addresses questions, such as: 

• How can we artfully respond when we’re asked questions but don’t have the answers? 
• What can we do to build high confidence with our community that we’re on the right path? 
• When the inevitable happens – someone within the organization or school tests positive for COVID-19 – how can leaders respond? 

Recommended Resources: Leading a Successful Reentry to Achieve Organizational Excellence, Start with Why, Cascading Communication, & Transparency 

Recommended Podcast Episodes: 72 Intentional Communication Starts with Why, 73 Leading Change with Empathy, & 83 To Innovate Focus on Value