EPISODE · May 8, 2026 · 26 MIN
Who Taught the Machine to Forget?
from AI Today · host Dave Thackeray
Three companies. Three crises. One unsettling question about what happens when you let machines do the remembering.In this episode: how a cheese shop and a 313-ship fleet solved the same problem from completely different angles.Why the line between 'surface the answer' and 'execute the action' is the most important decision any operations team is making right now.And why a CEO's essay about replacing middle managers with AI might be exactly right — and completely wrong — at the same time.Sources referenced in this episode:Rebel Cheese shipping recovery caseHapag-Lloyd / Amazon Bedrock feedback pipeline (AWS blog)Melbourne Airport incident response agentsIBM Db2 Genius HubServiceNow Context EngineJack Dorsey / Block: 'From Hierarchy to Intelligence'The Knowledge Base Is Not the Moat — The Loop IsCodifying Tacit Knowledge
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Who Taught the Machine to Forget?
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