WholeStory - An FWD Podcast: Choco x Lynas Foodservice

Digitise or Drift – Why Tech is No Longer Optional In our latest WholeStory episode, we’re joined by Dan Khachab, Co-founder and CEO of Choco, and Andrew Lynas, Managing Director of Lynas Foodservice, to talk about digital transformation in foodservice, and why the time to act is now. They reflect on their powerful FWD Live session, diving into real-world results, the AI revolution, and how embracing tech has helped Lynas stay agile and ahead in a fast-changing hospitality landscape. “The risk of waiting is risking the business,” says Dan. “We’re doing this because of our customer,” says Andrew. From handwritten notes to WhatsApp orders, the accuracy and speed of automation are reshaping how orders are placed, processed and fulfilled, saving time, increasing trust, and empowering teams. With AI eliminating 50% of repetitive order-taking, it’s clear this isn’t a fad, it’s the future. Whether you're just starting out with tech or already in the thick of it, this episode offers honest insights, practical benefits, and a glimpse at where the industry is headed next.