Who's the Boss? - The Bottom Line

What this episode covers

What is the role of a business leader? To tell staff what to do or allow them to decide for themselves? One theory about management is that it should turn itself upside-down and permit those closest to the customer to dictate all sorts of business decisions including pricing, marketing and how to deal with complaints. Discussing these issues with Evan Davis are:John Timpson, Chairman Timpson Group Nikki King, CEO Isuzu Truck UK Sir Gerry Robinson, Chairman Moto HospitalityProducer : Rosamund Jones.

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Frequently Asked Questions

How long is this episode of The Bottom Line?

This episode is 28 minutes long.

When was this The Bottom Line episode published?

This episode was published on October 24, 2013.

What is this episode about?

What is the role of a business leader? To tell staff what to do or allow them to decide for themselves? One theory about management is that it should turn itself upside-down and permit those closest to the customer to dictate all sorts of business...

Can I download this The Bottom Line episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.