Why "10x Faster" Doesn't Mean 10x Better: A Chat with Ange Kallinikos from AussieTel - Ep 003

This is the first time I've sat down with someone for Drive by AI, and it's a good one. I'm in the studio with Ange Kallinikos, founder of AussieTel Technologies, who's been deep in conversational AI for the past few years.We talk about the customer experience side of AI that doesn't get enough airtime, why some people love AI answering the phone and others reject it on instinct. I share a story about a cafe that nailed the experience so well I didn't realise I was talking to a bot until they told me. And we get into what business owners are getting wrong when they think about AI as a replacement for staff instead of a way to free them up.We also dig into the identity crisis hitting software developers, the difference between process workers and problem solvers, and why every "10x productivity" claim on LinkedIn misses how a business actually works. Speed up one step and the bottleneck just moves somewhere else.This is for founders and operators trying to cut through the AI hype and figure out what's real. Thanks for tuning in.Thanks for listening to Drive by AI.For more practical conversations on AI, technology and business, connect with Jon Wellman on LinkedIn and follow Vokke Software for the latest episodes and insights.New episodes of Drive by AI dropping regularly.