EPISODE · Apr 26, 2021 · 27 MIN
Why 5S Fails Without Culture: A Toyota Leader on Learning From Mistakes
from My Favorite Mistake: Learning Without Blame in Business and Leadership · host Mark Graban
TPS Manager, The Raymond Corporation Show notes and links: http://markgraban.com/mistake62 My guest for Episode #62 is Keith Ingels, the “TPS Manager” (Toyota Production System Manager) at The Raymond Corporation, a Toyota Industries Company. Learn more about the “Raymond Lean Management System., which is based on TPS. We had a longer conversation about this on my Lean podcast series, if you want to check that out. In today's episode, Keith and host Mark Graban talk about one of his “favorite mistakes,” misunderstanding what the common Lean /TPS method called 5S really was really about. How did he make the “mistake of bad assumption” in the course of that work? Why was that mistake repeated, and how could it have been avoided? Why was it a mistake to blame people for being messy? One key lesson was about how can we help others “discover the need” for an improvement or a method instead of “forcing” them to do it? Keith also discusses how they work to create a culture where it's OK to talk about mistakes, so we can learn about them — that's the key theme of this entire podcast series! The Raymond Corporation also offers a free “quick tips” series on improvement, if you want to check that out. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support
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What this episode covers
Keith Ingels, TPS Manager at The Raymond Corporation, shares how early misunderstandings of 5S and Lean thinking became some of his most valuable learning experiences. Rather than treating mistakes as failures, Keith explains how Toyota-based culture encourages reflection, discovery, and continuous improvement. In this episode, we explore why blaming people for “messy” workspaces misses the point, how visual systems support learning, and what it really takes to build a culture where mistakes are treated as opportunities instead of problems to hide.
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Why 5S Fails Without Culture: A Toyota Leader on Learning From Mistakes
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