Why a Good Employee Experience is Vital with Lila Nazef, Neocase

In HRchat episode 475, we ask what did the Great Resignation do to place extra emphasis on the need to keep employees happy? Listen too as we consider some lessons businesses can take from good customer experience to improve the employee experience. Our guest today is Lila Nazef, Vice President of Sales & Marketing (North America) at Neocase, a pioneering Saas platform for automating HR Service Delivery. Questions For Lila Include: What are some emerging trends within technology that you are seeing in the HR industry?What do you think are some of the impacts and future implications that these trends will have? What is Neocase doing to prepare and support organizations through these changes? What is the latest product/projects that Neocase is focusing on?You talk a lot about employee experience. Why is employee experience so important at the moment?What did the Great Resignation do to place extra emphasis on the need to keep employees happy? Do you think things could change if we enter a recession?What are some lessons businesses can take from a system that ensures a positive customer experience in order to improve the employee experience?About NeocaseNeocase is the pioneering Saas platform for automating HR Service Delivery. Their clients use Neocase to achieve faster time to value through reduced implementation costs and make real productivity gains by reducing the time spent on administrative tasks through processes automation and workflow efficiencies. Their HR digital platform includes collaborative Case Management, Business Process Automation, Electronic Document Management, Personalized Knowledge Base, Self-Service Portal, Pre/Onboarding, Transitioning, and Off-boarding workflows and Analytics. Delivered in the cloud and leveraging the latest technological innovations, the Neocase® solutions integrate with core HR platforms including Workday (Certified Partner), SAP/SF, Oracle, Talentsoft and other third-party applications to achieve seamless user experience and automation.  Recognized by industry analysts and currently supporting over 6 million employees across 180 countries, Neocase is used daily by industry leaders including MGM Resorts, Bank of New York-Mellon, Smiths Group, Merck, Société Générale, Baker Hughes, World Bank, Thales Group, Renault, Air France, Canadian Tire, MAIF, Harrods, UCB, AXA, PSA Peugeot Citroën and many more. Learn more at neocasesoftware.comWe do our best to ensure editorial objectivity. The views and ideas shared by our guests and sponsors are entirely independent of The HR Gazette, HRchat Podcast, and Iceni Media Inc.Support the showFeature Your Brand on the HRchat PodcastThe HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score. Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here.Follow us on LinkedInSubscribe to our newsletterCheck out our in-person events