Why Actors Make Brilliant Hospitality Professionals

In this episode of the say86 podcast, Tim speaks with actor, coach, speaker and Metaforyou founder Terence Leclere about his journey through acting, immersive theatre and human experience design. Terence explains how acting gave him a deeper understanding of presence, confidence, doubt and the human need to feel seen, while also sharing some brilliant stories from his work across film, television, theatre and major immersive events.A large part of our conversation explores the striking similarities between actors and hospitality professionals. Both have to read the room, adapt in the moment, communicate through body language and create an experience that feels natural, even when a huge amount of preparation has taken place behind the scenes. Terence talks about the methodologies behind truthful performance, including improvisation, imaginary circumstances and the importance of being present rather than simply trying to appear perfect.We also discuss authenticity, service, artificial intelligence and why genuine human connection may become even more valuable as technology advances. From working with hotel teams and bartenders to helping create experiences for major entertainment brands, Terence shares some fascinating lessons about making people feel welcome, understood and part of something. It is a conversation that will resonate with anyone who has ever worked on the floor, led a hospitality team or understood that great service is not simply about what you do, but how you make people feel.www.terenceleclere.com