Why AI Can't Fix a Broken Workflow

In this episode, host Mark Johnson sits down with Nicole Jones-Gerbino, a veteran healthcare leader with over 27 years of experience, to discuss the transformative impact of AI on the healthcare industry . From her deep roots in healthcare operations to leading innovative projects in revenue cycle management, Nicole shares her insights on navigating the complex intersection of technology and patient care . They explore the critical challenges facing healthcare today, including the need for strategic AI integration and the importance of data quality . Nicole emphasizes that technology isn't a silver bullet but a tool that requires solid workflows to be effective . The conversation also covers the ethical considerations of AI, the future of healthcare consolidation, and why the next generation of professionals must be both tech-integrated and data-driven .