Why AI Fails in Regulated Industries: EY Leader on Governance, People & ROI | Srinath Chandramohan

Why do so many enterprises fail at AI adoption? The technology works — but the governance doesn't. In this episode, Donna P. Mitchell speaks with Srinath Chandramohan — Senior Manager at Ernst & Young with 17+ years driving enterprise transformation — about why AI projects fail in regulated industries and what executives must understand about governance, human expertise, and ROI. TOPICS COVERED: Why governance is the key player in AI adoption How 30 years of expertise can't be replaced — but can be enhanced The gap between AI's potential and enterprise readiness Real example: how AI summarizes 400-page documents in seconds Why executives must invest in AI now to see ROI by 2027 Who should be in the boardroom when planning AI transformation Why human intervention is still required in regulated industries (00:00) Introduction (02:08) Srinath's Journey From Java Developer to AI Transformation Leader (06:17) Why Enterprises Fail at AI Adoption (08:13) Governance as the Key Player (09:28) The People Side: Are Companies Really Prepared? (11:01) Why AI Won't Replace 30 Years of Experience (13:05) Who Should Be in the Boardroom (18:08) Responsible AI and Governance Policies (22:47) Real Transformation Example: 400-Page Documents (27:04) Human Intervention Still Required (30:31) Words of Wisdom for Executives in 2026 (32:30) How to Connect With Srinath ABOUT THE GUEST: Srinath Chandramohan is a Senior Manager at Ernst & Young with over 17 years of global experience leading enterprise modernization, AI-enabled innovation, and product-led transformation across regulated industries. He advises executive leaders on product strategy, governance, and operating model transformation, helping organizations scale responsibly and achieve measurable business outcomes. ABOUT DONNA P. MITCHELL: Founder of The Transformation Authority™ and CEO of Mitchell Universal Network LLC. Official Member of Forbes Business Council. 48 years of Fortune 500 experience across 5 industries, enabling 150,000+ professionals. GET THE BOOK: Pivoting to Technology Adoption: Mind the Gap amazon.com/dp/B0GP3CWH2H CONNECT WITH SRINATH: LinkedIn: linkedin.com/in/srinath-chandramohan-insurtech CONNECT WITH DONNA: LinkedIn: linkedin.com/in/donna-mitchell-a1700619 YouTube: @TheTransformationAuthority Website: pivotingportal.com NEWSLETTER: The Transformation Brief™ transformationbrief.beehiiv.com/subscribe SPEAKING & ADVISORY: pivotingportal.com/speaker New episodes every Tuesday. Official Member of Forbes Business Council