EPISODE · Jul 16, 2026 · 11 MIN
Why AI Projects Stall and What the Best Partner Ecosystems Change
from CX Today · host CX Today
In this interview, recorded live at NiCE World London, CX Today's Rob Wilkinson sits down with Dorothy Copeland, Chief Partner Officer at NiCE, to unpack why businesses struggle to move from isolated AI pilots to meaningful, scalable transformation — and why the right partner ecosystem may now be the biggest factor in making AI work at scale.Dorothy shares her priorities for partner growth at NiCE, breaks down the newly announced NiCE AI Specialization Program, and explains why the shift from point solutions to connected systems spanning AI, data, workflows, and people is becoming the new standard for enterprise transformation.00:00 Introduction00:44 Dorothy's key priorities for partner growth at NiCE01:59 Building a vibrant AI partner ecosystem02:43 What is the NiCE AI Specialization Program?04:13 The shift from point solutions to integrated systems07:07 Why formalizing AI capability in the partner ecosystem matters now11:01 Closing thoughtsGuest: Dorothy Copeland, Chief Partner Officer, NiCEHost: Rob Wilkinson, CX Today#CXToday #NiCE #AIPartnerships #CustomerExperience #NiCEWorld #ArtificialIntelligence
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In this interview, recorded live at NiCE World London, CX Today's Rob Wilkinson sits down with Dorothy Copeland, Chief Partner Officer at NiCE, to unpack why businesses struggle to move from isolated AI pilots to meaningful, scalable transformation — and why the right partner ecosystem may now be the biggest factor in making AI work at scale. Dorothy shares her priorities for partner growth at NiCE, breaks down the newly announced NiCE AI Specialization Program, and explains why the shift fro...
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Why AI Projects Stall and What the Best Partner Ecosystems Change
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