Why are Estate Agents so bad at customer service? - Ep. 2329

Why are so many estate agents still getting customer service wrong? Andrew Seldon, Managing Director of Belvoir, joins us for a candid chat about one of the property industry’s biggest blind spots: poor client care. We discuss how leadership, culture, and mindset shape performance, why agents often fall short, and what managers and negotiators alike can do to raise standards. From missed opportunities to emotional intelligence, this conversation is about building agencies that truly thrive.