Why Are Retailers Making a Hard U-Turn on Self Checkout? ...

What this episode covers

Wharton Associate Professor of Operations, Information and Decisions, Santiago Gallino joins the show to discuss why retailers are backtracking on using self-checkout in brick-and-mortar stores, how this will help retailers reconnect with the customer, and strategies for retailers to consider on how to use this technology wisely. Hosted on Acast. See acast.com/privacy for more information.

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Frequently Asked Questions

How long is this episode of This Week in Business?

This episode is 10 minutes long.

When was this This Week in Business episode published?

This episode was published on July 25, 2024.

What is this episode about?

Wharton Associate Professor of Operations, Information and Decisions, Santiago Gallino joins the show to discuss why retailers are backtracking on using self-checkout in brick-and-mortar stores, how this will help retailers reconnect with the...

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