Why are so many patients filing complaints about Ontario's ERs?

Guest: Toronto Star reporter Kenyon Wallace  Ontario's ER crisis is pushing patients to the brink. A recent report by the Ontario Patient Ombudsman reveals a record-breaking 4429 patient complaints—the highest since the office was created. Almost 20 percent of the complaints were about emergency room experiences, highlighting growing concerns about patient care in hospital emergency departments. In this short edition of This Matters, we unpack what you need to know.  This episode was produced by Saba Eitizaz and Paulo Marques.