Why Better Tech Should Feel More Human

What if the key to better healthcare isn’t more technology — but using it to make care feel simpler, clearer, and more human?In this episode of Health Tech Checkup, hosts Rachelle Galant and Perry Dimas sit down with Dr. Tricia Baird, VP of Care Coordination at Corewell Health, to explore how care coordination sits at the center of everything. The conversation unpacks how care coordination has evolved from discharge planning into a critical function that connects clinical, behavioral, and social care. Dr. Baird shares how health systems are using predictive analytics, EHR workflows, and even chatbots to reduce confusion, prioritize patient needs, and dramatically lower readmission rates.They also introduce a powerful framework: the difference between “complicated” and “complex” patient journeys, and why that distinction determines when technology helps most, and when human intervention is essential.At the heart of it all is a simple idea: patients don’t need more information—they need the right information, at the right time, delivered in a way they can actually act on.In this episode, you’ll learn:The difference between complicated vs. complex care journeys—and why it mattersHow predictive analytics and outreach can reduce readmissions from 23% to 7%Why patients often prefer chatbots for repeat guidance (and how that frees up clinicians)How to reduce “noise” for both patients and providers to improve outcomesWhy the future of healthcare depends on prevention, primary care, and lifestyle—not just interventionIf you’ve ever felt overwhelmed navigating healthcare—or wondered how technology can actually make it better—this conversation offers a clear, practical perspective.Subscribe to HealthTech Check Up to stay up to date on where tech meets care, and leave us a review if you’re enjoying the show!—-------Keep in touch with our hosts, Rachelle Galant and Perry Dimas on Linkedin! To learn more about careviso, visit, www.careviso.com