Why big tech still can’t build AI

UBS Managing Director, Dmitry Kokhanov, joins Gadi Shamia, CEO and Co-Founder of Replicant, to explore why the biggest names in tech continue to struggle with innovation, especially when it comes to AI. They cover how market leaders evaluate startups, and why the next wave of customer experience transformation is already underway.In this episode:Why AI innovation rarely happens inside big techThe contact center as a proving ground for AI transformationConsolidation trends in CX and AI, and what’s coming nextThe ROI of automation in real-world customer serviceWhy we’re entering a 3-year window of “AI land grabs”