Why Blaze Pizza Believes Personalization Is the Future of Hospitality with John Owen

Send us Fan MailJohn Owen, CEO of Blaze Pizza, joins Zack Oates to discuss how restaurants can create memorable guest experiences through personalization, consistency, and strong execution. With more than three decades of leadership experience across brands like McDonald's, Subway, and Scooter's Coffee, John shares why understanding the difference between customization and personalization is critical for today's restaurants.Zack and John discuss:Why personalization matters more than ever in hospitality The difference between customizing a product and personalizing an experience How brands should approach innovation and market disruption Why customer feedback must guide restaurant decisions Building consistency across hundreds of locations What restaurants can learn from Chick-fil-A's guest experience strategyThanks, John!Links:https://www.instagram.com/blazepizza/?hl=enhttps://www.linkedin.com/in/john-o-73422325/https://www.linkedin.com/company/blazepizza/https://www.blazepizza.com/