Why Celebration Matters in Restaurant Leadership with Chris Gannon of Bolay

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailZack Oates sits down with Chris Gannon, founder and CEO of Bolay, to discuss what it takes to build a restaurant brand that lasts. After more than a decade in business and over 20 locations, Chris shares lessons from navigating growth, challenges, and maintaining a strong culture.They explore how guest experience is shaped through small moments, why hiring the right people is critical, and how recognition and celebration drive team performance. Chris also explains how consistency, gratitude, and attention to detail help create lasting connections with guests.Zack and Chris discuss: How Bolay built a strong culture over 10 years Why recognition is key to team performance The role of hiring in guest experience How small details shape the customer journey Why consistency drives long term successThanks, Chris!Links:https://www.linkedin.com/in/chris-gannon-82b106190/https://www.linkedin.com/company/bolayrestaurant/about/https://www.bolay.com/

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This episode was published on April 6, 2026.

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