Why change fails when you don’t train people first

Why do so many workplace changes fail, even when the tools are “better” and the systems are “improved”?In this episode, Candice Mitchell sits down with Katrina Kennedy, facilitator, consultant, and author of Learning That Lasts, to talk about learning, change, and what really happens when organizations roll out new systems without supporting the people expected to use them.Katrina shares stories from her early career in the district attorney’s office, the moment that shaped her philosophy on training, and how decades of experience taught her that learning isn’t about information, it’s about confidence, safety, and trust.This is a practical, honest conversation for leaders, trainers, and anyone responsible for helping people adapt to change at work.What you’ll get from this episode:Why “just telling people to use the new system” never worksHow poor training creates resistance, frustration, and disengagementThe difference between access to tools and readiness to use themHow trainers and leaders can design learning that actually sticksWhy empathy is a critical leadership skill during changeIf you’re responsible for rolling out change—or expected to adapt to it—this episode will change how you think about learning.Get to know Katrina:Katrina, known as the "trainer's trainer,” is a facilitator, speaker, and author with 25+ years in learning and development. Author of the book, Learning That Lasts, she has helped thousands of subject matter experts design and deliver engaging learning experiences in a variety of industries. She shares training insights and ideas at www.katrinakennedy.comConnect with Katrina:LinkedIn : www.linkedin.com/in/katrinakennedytrainingWebsite: https://www.katrinakennedy.comGrab Katrina's Book Here: https://www.katrinakennedy.com/bookMeet your host, Candice MitchellCandice Mitchell is a Talent Development Strategist, CEO of Talent Collective, and USA Today bestselling author of Choose You: For the People Who Refuse to Disappear. With nearly two decades of experience building and leading capability functions inside global and Fortune 500 organizations, she founded Talent Collective, a premium capability-building firm for L&D, HR, Change, and People leaders in high-growth companies.Your host, Candice Mitchell, can be found online at:Website: https://talentcollective.org/LinkedIn: https://www.linkedin.com/in/candicemitchelltc/Instagram: https://www.instagram.com/candice_mitchell_msc/YouTube: https://www.youtube.com/@candice_mitchell_mscTalent Development Academy: https://courses.talentcollective.org/bundles/talent-development-academyChoose You book: https://chooseyoubook.com/Original music composed by: Paul DeHavenpauldehavenmusic.com