Why Changing Your CX Culture Will Save Your Business

OUR GUEST...Mark Hamill is the CEO of Arcet Global, a leading Business Transformation Firm headquartered in UAE TO BE SURE...Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology and not letting the People element fall to a distant 3rd on the priority list. Everything about your Culture, Leadership, and Customer Centricity, will impact how your story turns out!FIND OUT...how Mark and Frank (Your Host from Arroyo360) view the changing needs of the modern organization. Why Culture, Organizational Construct, CX Representation, and a Unified Business is the only way win your spot in the competitive marketplace.WHAT IF...your business is struggling with CX change, what technologies to buy, how to light up your culture with customer centricity. Then you need guidance and proven frameworks, combined with your inside knowledge and feel for your business. TAKE AWAY...Expect to learn what you would from experienced business and digital transformation practitioners. Understand how communications, culture, and relationship measurement can lead to building a better customer experience, reputation, and survivable business .Extra Stuff:Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtodayALSO, WE WOULD LOVE YOUR SUPPORT!!   * / activateCX@arroyo360#ai #contactcentersolutions #cxstrategy #selfservice #media #culture#arroyo360 #customerexperience  #employeeexperience #podcast #arcetglobal