Why civility matters, despite what we see on social media

Treating people unkindly at work isn't just a personal issue; it's a systemic problem that affects everyone's performance. The evidence shows that when people understand how behaviour impacts performance, they're more likely to change their own conduct, reducing disrespectful behaviour in the workplace.Dr Chris Turner is an emergency medicine consultant in the UK, and the cofounder of an organisation called Civility Saves Lives. Chris rose to prominence during a local NHS crisis, where he was recognised in official inquiries for speaking truth to power. His work on workplace behaviour started with one small talk that went viral, eventually leading to TEDx talks and broader recognition.Three reasons to listenTo understand how poor treatment affects workplace performanceTo transform your perspective on workplace behaviour from an individual issue to a collective cultural challengeTo see how even the experts struggle with self-regulation in challenging situations, and what to do when that happensEpisode highlights[00:10:40] How behaviour impacts performance[00:14:03] Even the experts get it wrong[00:18:31] What is univil behaviour?[00:21:42] Why civility matters in business[00:23:10] When is it time to change your behaviour?[00:33:14] The case against hot takes[00:35:45] What to do next[00:38:13] Chris' media recommendations[00:39:27] Takeaways from Dan and PiaLinksConnect with Chris via LinkedInCivility Saves LivesThe Culture Code, by Daniel CoylkeYou Can't Outrun the Radio, by Jonathan ByrdTrack and improve your team performance with SquadifyLeave us a voice note