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Why Communication, Not Cybersecurity, Is the Real ITSP Problem episode artwork

Mar 31, 2026 33 min

Why Communication, Not Cybersecurity, Is the Real ITSP Problem

from MSP 1337 | Cybersecurity Education and Security Guidance Hosted by Chris Johnson | Cybersecurity Education & Security Guidance

Clear communication is one of the most overlooked and most costly challenges in IT service providers. In this episode, Chris sits down with Amy Reczek, communication and presence expert, to unpack why misalignment happens between leadership, teams, and clients, and how understanding the “why” behind communication changes everything. From ineffective meetings and virtual body language to intent versus impact, this conversation dives into the human gaps that tools and systems can’t fix, and what ITSP leaders can do instead.

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Why Communication, Not Cybersecurity, Is the Real ITSP Problem

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This episode is 33 minutes long.

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This episode was published on March 31, 2026.

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