Why Consulting Firms Are Building Client Portals

Episode 14 of Service Business Talks with Fexingo. Lucas and Luna explore why top consulting firms like McKinsey and Deloitte are investing millions in custom client portals — digital workspaces where clients can track project milestones, access deliverables, and communicate with the team in real time. Lucas breaks down the economics: a typical portal costs $500,000 to build and maintain, but firms report 20 percent higher client retention and 15 percent faster project completion when using them. Luna pushes back on whether this is just a fancy file-sharing system, and Lucas explains how the best portals use AI to surface relevant insights from past engagements. The episode lands on a concrete prediction: by 2028, a consulting firm without a client portal will be seen as unprofessional, like a firm without email today. #Consulting #ClientPortal #McKinsey #Deloitte #DigitalTransformation #ClientExperience #AI #ProfessionalServices #BusinessStrategy #ServiceBusinessTalks #FexingoBusiness #BusinessPodcast #LucasAndLuna #ClientRetention #ProjectManagement #KnowledgeManagement #ConsultingFirms #BusinessTech Keep every episode free: buymeacoffee.com/fexingo