Why Consulting Firms Are Creating Shared Services Centers

In this episode of Service Business Talks with Fexingo, Lucas and Luna explore why consulting firms—from the Big Four to boutique strategy shops—are building shared services centers for back-office functions like HR, IT, and finance. Using the example of KPMG's Global Delivery Center in Bengaluru, which houses over 15,000 employees, they discuss how these centers cut costs by 30-40%, improve quality through standardized processes, and free up senior consultants for client work. Lucas explains the shift from offshoring to co-location near major hubs like Atlanta and Manchester. Luna questions whether this creates a two-tier career path, and Lucas details how firms are handling the cultural challenges. The episode ties the business model of shared services to the broader trend of professional services firms becoming more platform-like, and includes a brief listener support segment referencing the show's focus on practical business insights. Tune in for a grounded look at how consultants are eating their own cooking on operational efficiency. #SharedServices #ConsultingFirms #KPMG #GlobalDeliveryCenter #BackOfficeEfficiency #Offshoring #Bengaluru #BigFour #ProfessionalServices #OperationalExcellence #BusinessStrategy #CostReduction #ServiceBusinessTalks #FexingoBusiness #BusinessPodcast #Consulting #BoutiqueConsulting #Standardization Keep every episode free: buymeacoffee.com/fexingo