Why Consulting Firms Are Hiring In-House Psychologists

In this episode of Service Business Talks, Lucas and Luna explore why top consulting firms like McKinsey and Deloitte are now hiring clinical psychologists and behavioral scientists as full-time staff. They dive into a specific case: McKinsey's 2024 launch of a 12-person Behavioral Insights Team, which has since grown to 30. The team embeds with client engagements to address change management resistance, executive decision biases, and organizational culture friction. Lucas explains how this shifts consulting from strategy-only to strategy-plus-psychology, and why traditional MBAs aren't enough when clients push back on implementation. Luna questions whether this is a genuine capability play or just a premium-service differentiator. They also touch on how psychologists are redesigning consultant training programs to improve client empathy and stakeholder alignment. A fresh angle on the human side of consulting in 2026. #McKinsey #Deloitte #BehavioralInsights #OrganizationalPsychology #ChangeManagement #ConsultingTrends #ServiceBusinessTalks #FexingoBusiness #BusinessPodcast #ProfessionalServices #HumanCapital #ExecutiveCoaching #DecisionScience #Implementation #CultureTransformation #ClientEngagement #LeadershipDevelopment #PsychologyInBusiness Keep every episode free: buymeacoffee.com/fexingo