Why Consumer Understanding Helped Fazoli’s Thrive In 2020

If you know Fazoli’s, you know their famous breadsticks. Some have even said they are the greatest of all time. Every year the company serves over 100 million of these fan favorites in their restaurants. While the breadstick has been a constant in the company’s 33-year history, the last decade has been one of change and reinvention. I sat down with Carl Howard, CEO of Fazoli’s to talk about the changes they have made to the business in recent years and why those changes and a focus on the consumer, led to the best year in the company’s history.