Why Customer Experience Still Matters - Verizon Exec Mike Caralis

Every business owner feels the pressure to keep up with technology, but what really matters and what is just hype? In this powerful episode of The Rundown with Ramon Ray, we dive into a candid conversation with the Vice President of Sales and Operations of Verizon, Mike Caralis, on how customer experience, AI, connectivity, and cybersecurity are reshaping modern business.The discussion breaks down why technology is no longer optional, how AI is helping teams work smarter, and why seamless customer experiences are now the biggest competitive advantage. You’ll also hear practical advice on avoiding common tech investment mistakes and how the right partnerships can simplify complex decisions.If you’re a small business owner, entrepreneur, or leader trying to stay competitive in a fast-moving digital world, this conversation offers real insights you can actually use.Watch the full interview to learn how smart technology adoption today can fuel growth tomorrow.