EPISODE · Jul 1, 2026 · 52 MIN
Why Customer Support Is Your Most Underrated Revenue Driver with Andrea Kayal
from The Customer Success Pro Podcast · host Anika Zubair
Join RevUP Academy: https://bit.ly/4wRZDuYIn this episode, Andrea Kayal, CRO at HelpScout, shares insights on how a small team manages a large customer base, the role of AI in customer support, and strategies for revenue growth through customer success and customer support.Chapters00:00 Introduction 02:33 Meet Andrea Kale03:46 Understanding Customer Success at Help Scout17:07 Segmentation Strategies for 12,000 Customers32:49 Revenue Generation from Support Teams39:19 The Role of AI in Customer Support43:59 Key Takeaways for Customer Success LeadersConnect with Anika Zubair:Website: https://thecustomersuccesspro.com/LinkedIn: https://www.linkedin.com/in/anikazubair/Connect with Andrea Kale: https://www.linkedin.com/in/andreakayal/Grab our FREE resources here: https://thecustomersuccesspro.com/resourcesWant to be our next podcast guest? Apply here: https://www.thecustomersuccesspro.com/podcast-guestBook Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event
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Why Customer Support Is Your Most Underrated Revenue Driver with Andrea Kayal
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