Why Customer Support Is Your Most Underrated Revenue Driver with Andrea Kayal

from The Customer Success Pro Podcast · host Anika Zubair

Join RevUP Academy: https://bit.ly/4wRZDuYIn this episode, Andrea Kayal, CRO at HelpScout, shares insights on how a small team manages a large customer base, the role of AI in customer support, and strategies for revenue growth through customer success and customer support.Chapters00:00 Introduction 02:33 Meet Andrea Kale03:46 Understanding Customer Success at Help Scout17:07 Segmentation Strategies for 12,000 Customers32:49 Revenue Generation from Support Teams39:19 The Role of AI in Customer Support43:59 Key Takeaways for Customer Success LeadersConnect with Anika Zubair:Website: ⁠https://thecustomersuccesspro.com/⁠LinkedIn: ⁠https://www.linkedin.com/in/anikazubair/⁠Connect with Andrea Kale: https://www.linkedin.com/in/andreakayal/Grab our FREE resources here: ⁠https://thecustomersuccesspro.com/resources⁠Want to be our next podcast guest? Apply here: ⁠https://www.thecustomersuccesspro.com/podcast-guest⁠Book Anika as a speaker at your next team event: ⁠https://www.thecustomersuccesspro.com/team-event

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This episode is 52 minutes long.

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This episode was published on July 1, 2026.

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