Why Customers 'Quit' Stores - Episode 552
from Convenience Matters Hosted by NACS
For most customers, it only takes two negative experiences before they stop visiting a specific c-store or QSR. While that doesn't mean they are leaving the brand, it does change the overall brand loyalty equation. Hosted by: Jeff Lenard About our Guest: Matt Pereira, Co-founder and CEO, Seurat Analytics Matt is a co-founder and CEO of both Seurat Analytics and ChargeWonder. He published the research paper, "Same Brand, Different Store Experience."
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How long is this episode of Convenience Matters?
This episode is 32 minutes long.
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This episode was published on September 28, 2026.
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