Why do 91% of bad buying experiences result in the permanent loss of that customer? OMOQ #139

The short answer is customer feelings. The day has come and gone, where product and services stand on their own merits. In today’s economy, businesses must be keenly aware of how they are making their customers feel. If you’re not managing this mindset, it’s time to giddy up, and address the 800 pound elephant in the room.Support the show