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Why do 91% of bad buying experiences result in the permanent loss of that customer? OMOQ #139 episode artwork

EPISODE · Feb 20, 2026 · 0 MIN

Why do 91% of bad buying experiences result in the permanent loss of that customer? OMOQ #139

from SimpleBiz360™ Podcast · host Jeffrey Mason

The short answer is customer feelings. The day has come and gone, where product and services stand on their own merits. In today’s economy, businesses must be keenly aware of how they are making their customers feel. If you’re not managing this mindset, it’s time to giddy up, and address the 800 pound elephant in the room.Support the show

What this episode covers

The short answer is customer feelings. The day has come and gone, where product and services stand on their own merits. In today’s economy, businesses must be keenly aware of how they are making their customers feel. If you’re not managing this mindset, it’s time to giddy up, and address the 800 pound elephant in the room. Support the show

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Why do 91% of bad buying experiences result in the permanent loss of that customer? OMOQ #139

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This episode was published on February 20, 2026.

What is this episode about?

The short answer is customer feelings. The day has come and gone, where product and services stand on their own merits. In today’s economy, businesses must be keenly aware of how they are making their customers feel. If you’re not managing this...

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