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Why do most chatbots fail? With Dawn Harpster, Talkdesk episode artwork

Aug 18, 2022 1 hr 1 min

Why do most chatbots fail? With Dawn Harpster, Talkdesk

from VUX World Hosted by Kane Simms

With over a decade of experience designing conversational interfaces, Dawn Harpster is part of a rare breed. Currently Senior Conversation Architect at Talkdesk, Dawn joins me for a conversation about why most chatbots just aren't that good. What mistakes do conversation designers commonly make? What skills do conversation designers often lack? What are some of the common misconceptions that we have in the industry today? Does your digital assistant really need a personality? All will be revealed, plus top tips on how to do things right! Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20 How to avoid the uncanny valley in voice design | Talkdesk Designing customer conversations: Best practices - Guides | Talkdesk

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Why do most chatbots fail? With Dawn Harpster, Talkdesk

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