Why do SME's still struggle to get paid fast in a digital-first age? Panel Discussion at Accountex London 2025

This session was Chaired by Terry Corby, Founder & CEO of Good Business Pays and held on Orbit Stage 5 at Accountex London on Thursday 14th May 2025.The expert panel members included Liz Barclay (UK Small Business Commissioner); Chip Mahan (Global Head, Fintech Banking and Payments, Sage); and Adeel Hyder (Managing Director, SME Banking, Starling Bank).Many SMEs are still grappling with manual processes and outdated systems, leaving them exposed to late payments and cash flow challenges. To thrive, businesses need to embrace digital tools, automation, and modern accounting platforms that streamline invoicing and payment collection. Legacy providers often hinder progress, so switching to agile, integrated solutions is key. Flexibility at checkout – including multiple payment options like Apple Pay and BNPL – helps reduce friction and accelerate payment. Meanwhile, optimising websites and mobile payment experiences prevents customer drop-off, and in sectors like construction, strong, clear contracts are essential to protect against disputes and ensure timely payment.For more information, including company payment data, resources and campaign information, visit goodbusinesspays.com