“Why Do We Make It Adversarial?” Rethinking Debt Collection

Debt collection doesn’t have to mean fear and shame. Gwyneth Borden, Remynt’s founder and CEO, joins Mary to explore a friendlier way for financial institutions to collect debt. Among the newer approaches: offering financial therapy, building credit while paying down debt and turning delinquency into long-term loyalty.Show notes:RemyntSubscribe to the Money Isn’t Everything podcast here: https://www.crnrstone.com/gritty-insights/podcasts/money-isnt-everything Chapters:[0:00] Intro – Meet Gwyneth Borden of Remynt[0:31] The Mission to Rethink Debt Collection[2:05] Why Fear and Shame Don’t Work[5:30] Gwyneth’s Personal Debt Story[7:19] Why Debt Collection Is Stuck in the Past[9:42] Building Credit While Paying Off Debt[14:00] The Psychology of Money & Financial Therapy[22:15] How the Industry Mislabels People in Debt[27:55] Gen Z and the Debt Crisis[30:18] The Future of Credit RecoverySend us Fan Mail